payment terms

These terms apply to all credit you have with us. The standard terms are 30 days from the invoice date. Should you wish to review or negotiate these terms please contact the accounts team.

late payment

Should your account become overdue we will notify you and steps will be taken to suspend your credit with us until payment is received. Persistent late payments will lead to a revision of your credit account and could result in suspension of this facility.

overdue accounts

We reserve the right to assign your debt to a debt factoring agency to chase on our behalf. All credit facilities with Frank's Express will then be withdrawn.

complaint procedure

If you have a complaint, please bring this to the attention of Frank's Express immediately.

prices

Due to daily fluctuations in market prices , the prices charged to your account may differ from those shown online. Frank’s Express reserves the right to revise prices any time prior to delivery. VAT, where applicable will be clearly stated on your bill.

minimum orders

Minimum order values are calculated by the postcode the products are being delivered to. Please use the postcode checker on our website for accurate values.

last orders

Orders will be accepted online up to 23.59 the day before your delivery. Some items require extra notice but this will be stipulated online. Frank's Express reserve the right to substitute products without prior notice for any reason.

order confirmations

Your order will be confirmed via email. Please check your emails for confirmation. If your order is not correct please contact Frank’s Express immediately as errors cannot be rectified on the date of your order.

order cancellations

Should you need to cancel your order please do so using the facility on your online account. Please do so 24 hours prior to delivery. If cancelled on the date of your delivery the order will be charged in full. If you do not receive an e-mail confirming your cancellation it will be deemed as not transmitted by you and we will not take responsibility for failure to cancel your order.

deliveries

All orders will be delivered to the main reception area within your company unless specified otherwise. Signature will be required for proof of delivery. Deliveries can be made Monday to Friday (excluding public holidays). If you wish to collect your order from us please notify us when placing your order online. Weekend deliveries are subject to the acceptance of management.

collections

Frank's Express deliver on high quality platters which we endeavor to collect on your next delivery. Please ensure the platters are ready for collection on our next visit to you. Please inform your driver of your collection point. It is not necessary to return platters clean. Any loss or breakage of equipment will be charged at full replacement value.

rejected orders

Orders may be rejected on the discression of management. You will be notified if your order has been rejected.

allergies

Please notify us if someone has a food allergy so we can provide a suitable meal. Please note that nut products are handled on site so no product can be guaranteed to be nut free. Frank's Express Catering Ltd will not take responsibility for any serious food allergies.

payment details

Bacs Details

Bank Name:	HSBC
Bank Address:	21 Kings Mall, Hammersmith W6 0QF
Account Number:	32071320
Sort Code:	40-03-21
International Bank Account Number (IBAN):	GB52MIDL40032132071320
Branch Identifier Code / Swift Code (BIC Code):	MIDLGB2106P
Account Name:	Franks Express Catering Ltd

Please note that in order to keep your account up to date we require a detailed remittance advice with every Bacs transfer. Please also quote your company name or invoice number being paid as a reference when making payments to us.

Please forward remittance advice to:

Franks Express Catering Ltd:
72 Albion Mews
Hammersmith
London
W6 0JN

Email: accounts@franksexpress.com

If paying by cheque please make payable to Franks Express Catering Ltd

If you require further information please do not hesitate to contact us at the below details:

Accounts
accounts@franksexpress.com
0208 748 2574