How do I place an order?
All our orders go through our online ordering system. Simply register an account and then add the items you need to your basket choosing the date & time for delivery at checkout.
How far in advance can I place my order?
You can place your order as far in advance as you like with the freedom to edit & cancel up to the cut off time without charge!
What is the cut off time for orders?
You can order most items right up until midnight for next day delivery Monday - Friday. Some items require more notice but this will be stipulated on the product details.
Can I order for same-day delivery?
We cannot guarantee same day delivery. To guarantee your booking please order before the cut off time. Sometimes we are able to accommodate same-day orders if we have availability. Please contact us as early as possible to see if we are able to accommodate.
Can I edit an order?
Yes! You can edit your orders up until the cut off time by clicking into 'My Account' when logged in. You can edit items, delivery date, time & order instructions from here. Orders cannot be edited on the day of delivery.
What is the cut off time to make edits?
This depends on the items ordered. If you ordered an item that takes more than a day to prepare then your cut off will be based on this product. If no products of this nature are on your order you will have up until midnight to make edits to orders being delivered next day.
Can I re-order the same items from a past order I enjoyed?
Yes! You can quickly and easily re-order an old booking from within the 'My Account' section when logged in. Simply find the order in your order history, click edit & then click re-order to add all the items to your basket quickly and easily. The only time this may not be possible is if a product has been discontinued.
Can I cancel an order?
Of course! You can cancel your order up to the cut off time quickly & easily from within the 'My Account' area when logged in. You will be emailed a cancellation confirmation when this is processed. There are no charges to cancel an order within the cut off time. You cannot cancel orders on the day they are due to be delivered.
Do you deliver to my area?
Use our postcode checker tool on the homepage to check if we can serve your area.
How much do you charge for delivery?
Delivery is free between 06.00 – 15.00! We charge £20.00 + VAT for delivery between 15.00 – 17.00 & £30.00 + VAT for delivery between 17.00 – 19.00.
Do you deliver at weekends?
We have a minimum order of £300 + VAT for weekend deliveries. We also require minimum 2 days' notice.
Why is there a minimum order for delivery?
Our minimum order for delivery is calculated based on your postcode in relation to our production kitchens. Travelling in London has its costs and rather than charge a delivery fee every time we come to you we just ask that your order is over a certain amount.
Where is my order?
We track all of our vehicles so can give you a real time update of your drivers location. Simply contact us if you have any questions at all.
What if my delivery arrives late?
Unfortunately, in London delays can occur, whether it is traffic, road closures or a driver getting stuck in a lift on another delivery (its happened!) We will always try to keep you updated if there are delays to your order and our 2 hour delivery windows are designed to ensure we get there in plenty of time. If we are late however, please contact us and we will do our best to compensate.
How does my food stay fresh during delivery?
Firstly, your food is all made on the day of delivery so it is as fresh as possible. Then we load it into our fully refrigerated fleet of vehicles where it is temperature controlled all the way to you. It is also packaged in sealed containers to guarantee freshness!
When are collections made?
Collections for returnable items such as Thermal Boxes & Dispensers are usually made the following working day. Please keep the items safe until the collection.