payment terms
These terms apply to all credit you have with us. The standard terms are 30 days from the
invoice date. Should you wish to review or negotiate these terms please contact the accounts team.
late payment
Should your account become overdue we will notify you and steps will be taken to suspend your
credit with us until payment is received. Persistent late payments will lead to a revision of
your credit account and could result in suspension of this facility.
overdue accounts
We reserve the right to assign your debt to a debt factoring agency to chase on our behalf.
All credit facilities with Frank's Express will then be withdrawn.
complaint procedure
If you have a complaint, please bring this to the attention of Frank's Express immediately.
prices
Due to daily fluctuations in market prices , the prices charged to your account may differ from
those shown online. Frank’s Express reserves the right to revise prices any time prior to delivery.
VAT, where applicable will be clearly stated on your bill.
minimum orders
Minimum order values are calculated by the postcode the products are being delivered to.
Please use the postcode checker on our website for accurate values.
last orders
Orders will be accepted online up to 23.59 the day before your delivery. Some items require extra
notice but this will be stipulated online. Frank's Express reserve the right to substitute
products without prior notice for any reason.
order confirmations
Your order will be confirmed via email. Please check your emails for confirmation. If your order
is not correct please contact Frank’s Express immediately as errors cannot be rectified on the
date of your order.
order cancellations
Should you need to cancel your order please do so using the facility on your online account.
Please do so 24 hours prior to delivery. If cancelled on the date of your delivery the order
will be charged in full. If you do not receive an e-mail confirming your cancellation it will be
deemed as not transmitted by you and we will not take responsibility for failure to cancel your
order.
deliveries
All orders will be delivered to the main reception area within your company unless specified
otherwise. Signature will be required for proof of delivery. Deliveries can be made Monday to
Friday (excluding public holidays). If you wish to collect your order from us please notify us
when placing your order online. Weekend deliveries are subject to the acceptance of management.
collections
Frank's Express deliver on high quality platters which we endeavor to collect on your next
delivery. Please ensure the platters are ready for collection on our next visit to you. Please
inform your driver of your collection point. It is not necessary to return platters clean.
Any loss or breakage of equipment will be charged at full replacement value.
rejected orders
Orders may be rejected on the discression of management. You will be notified if your order
has been rejected.
allergies
Please notify us if someone has a food allergy so we can provide a suitable meal.
Please note that nut products are handled on site so no product can be guaranteed to be nut free.
Frank's Express Catering Ltd will not take responsibility for any serious food allergies.
payment details
Bacs Details
| Bank Name: |
HSBC |
| Bank Address: |
21 Kings Mall, Hammersmith W6 0QF |
| Account Number: |
32071320 |
| Sort Code: |
40-03-21 |
| International Bank Account Number (IBAN): |
GB52MIDL40032132071320 |
| Branch Identifier Code / Swift Code (BIC Code): |
MIDLGB2106P |
| Account Name: |
Franks Express Catering Ltd |
Please note that in order to keep your account up to date we require a detailed remittance
advice with every Bacs transfer. Please also quote your company name or invoice number being
paid as a reference when making payments to us.
Please forward remittance advice to:
Franks Express Catering Ltd:
72 Albion Mews
Hammersmith
London
W6 0JN
Email: accounts@franksexpress.com
If paying by cheque please make payable to Franks Express Catering Ltd
If you require further information please do not hesitate to contact us at the below details:
Accounts
accounts@franksexpress.com
0208 748 2574
