We are now open & here to help with all of your catering needs.
Rest assured we are upholding our usual high standards of health & hygiene and have implemented all government advice to ensure the safety of our team members & our customers.
We will be operating with a re-designed menu so that you can enjoy Franks Express Catering while maintaining social distancing.
These terms apply to all credit you have with us. The standard terms are 30 days from the
invoice date. Should you wish to review or negotiate these terms please contact the accounts team.
Should your account become overdue we will notify you and steps will be taken to suspend your
credit with us until payment is received. Persistent late payments will lead to a revision of
your credit account and could result in suspension of this facility.
We reserve the right to assign your debt to a debt factoring agency to chase on our behalf.
All credit facilities with Frank's Express will then be withdrawn.
If you have a complaint, please bring this to the attention of Frank's Express immediately.
Due to daily fluctuations in market prices , the prices charged to your account may differ from
those shown online. Frank’s Express reserves the right to revise prices any time prior to delivery.
VAT, where applicable will be clearly stated on your bill.
Minimum order values are calculated by the postcode the products are being delivered to.
Please use the postcode checker on our website for accurate values.
Orders will be accepted online up to 23.59 the day before your delivery. Some items require extra
notice but this will be stipulated online. Frank's Express reserve the right to substitute
products without prior notice for any reason.
Your order will be confirmed via email. Please check your emails for confirmation. If your order
is not correct please contact Frank’s Express immediately as errors cannot be rectified on the
date of your order.
Should you need to cancel your order please do so using the facility on your online account.
Please do so 24 hours prior to delivery. If cancelled on the date of your delivery the order
will be charged in full. If you do not receive an e-mail confirming your cancellation it will be
deemed as not transmitted by you and we will not take responsibility for failure to cancel your
All orders will be delivered to the main reception area within your company unless specified
otherwise. Signature will be required for proof of delivery. Deliveries can be made Monday to
Friday (excluding public holidays). If you wish to collect your order from us please notify us
when placing your order online. Weekend deliveries are subject to the acceptance of management.
Frank's Express deliver on high quality platters which we endeavor to collect on your next
delivery. Please ensure the platters are ready for collection on our next visit to you. Please
inform your driver of your collection point. It is not necessary to return platters clean.
Any loss or breakage of equipment will be charged at full replacement value.
Orders may be rejected on the discression of management. You will be notified if your order
has been rejected.
Please notify us if someone has a food allergy so we can provide a suitable meal.
Please note that nut products are handled on site so no product can be guaranteed to be nut free.
Frank's Express Catering Ltd will not take responsibility for any serious food allergies.
21 Kings Mall, Hammersmith W6 0QF
International Bank Account Number (IBAN):
Branch Identifier Code / Swift Code (BIC Code):
Franks Express Catering Ltd
Please note that in order to keep your account up to date we require a detailed remittance
advice with every Bacs transfer. Please also quote your company name or invoice number being
paid as a reference when making payments to us.